Retail Operations Level 2


The Level 2 Certificate in Understanding Retail Operations is designed to provide essential knowledge on the retail sector, including the selling process, retail law, and handling customer complaints. This fully online course will equip you with the skills to meet customer needs and help them on their purchasing journey. It is an ideal starting point for anyone looking to begin a career in retail.

Our distance learning courses start on a regular basis and will enhance the knowledge of anyone working in a range of industries, improving their practice and also counting towards their Continuing Professional Development (CPD). You must be 18 or over to enrol, and the course takes 6-18 weeks to complete.

Upon completion of this course, you will have a solid understanding of retail operations and be prepared for a variety of job roles in sectors where this knowledge is required. Pursue your retail career with confidence and take the first step with us at Shipley College.

More about this course

Enrolment Type
Informal Discussion
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100% fee reduction may apply to you if in receipt of benefits and actively seeking employment or in work, earnings less the £23,400 annually (£20,319 annually if not from an eligible regional postcode) For further information click -


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