Level 2 Certificate in Principles of Team Leading

Level 2 Course in Team Leading
On this course you will acquire the expertise to navigate conflict, address discontented customers, and excel as a mentor. Leadership manifests in various ways, and an effective leader can leave a lasting impact. This online Level 2 Team Leader course is designed to equip you with the necessary skills and confidence for effective leadership, addressing common challenges in people management. The qualification covers fundamental principles of team leading, utilizing diverse leadership styles to boost team performance, and motivating team members for optimal results.
What will I learn?
This course is made up of eight units:
Principles of team leading
Understanding business
Understanding how to communicate work-related information
Understanding how to deliver customer service and resolve problems
Understanding how to develop working relationships with colleagues
Introduction to coaching
Introduction to mentoring
Understanding personal development