Customer Service Practitioner Level 2 Apprenticeship


As businesses and organisations rely heavily on customer satisfaction, this apprenticeship at Shipley College is designed to help you develop exceptional customer service skills. You will learn how to provide excellent support and make every client feel valued. But remember, to be successful in this field, you must have excellent interpersonal skills and be eager to greet customers with a smile.

One of the best things about apprenticeships is that you earn while you learn. As an apprentice, you will work for your employer and receive training and support throughout. You will also attend college one day a week and learn in a classroom setting with other apprentices.

To succeed in this course, you will need to enjoy working with people and be eager to be the friendly face that customers encounter. By completing this apprenticeship, you will have the opportunity to progress onto the Level 3 Customer Service Specialist Apprenticeship and become an expert in customer service. You may also be offered a permanent role or use your newfound skills to secure a job at a different company.

More about this course

Entry requirements

Secure a Customer Service apprenticeship vacancy. You will need to attend an interview. You must pass an initial assessment in English &


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