Operations or Departmental Manager Level 5 Apprenticeship


An Operations/Departmental Manager is someone who manages teams and/or projects, achieving operational or deparmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisattion, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.

The entry requirements will be set by the Employer, but should typically include 4 GCSEs at grade 4 (C) or above, including English & maths. If you do not have grade 4 (C) or above in both subjects, the minimum for the other subject is grade 3 (D).

Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coahing and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

We will work with you and your Employer to support you to prepare for your End Point Assessment.

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