Wentbridge House Hotel World Host Customer Service Shipley College

A great first impression and outstanding customer service is something that you would expect from a 4 star country house hotel.

Shipley College recently worked with Wentbridge House Hotel in Pontefract to deliver World Host Customer Service courses to their staff who are at the customer service forefront.

Faye Clough, Group Head of HR & Development at Wentbridge House Hotel explains how Shipley College delivered a free bespoke training programme, tailored to their needs and the benefits this has provided to staff at the hotel.

“Wentbridge House was established 60 years ago.  We are independently owned and run with great care and attention by our passionate team.  We pride ourselves on offering outstanding customer service, where our guests are our first priority.  We employ approximately 100 staff extending across our hotel and village gastro pub.”

Faye contacted Shipley College after hearing about the training we offer.

“We felt that although our existing training programme addresses the majority of our needs, investing in developing our team in a classroom environment without day to day operational distractions would enable our team to reflect and review any areas for growth.”  

The WorldHost Principles of Customer Service training that Shipley College provides is linked to a Level 2 qualification, and has been used to train over one million people worldwide, including all staff and volunteers at the London 2012 Olympic Games. 

Shipley College was awarded WorldHost Recognised Business status in 2018, and has been training local businesses for free since then - including learning the importance of increased revenue & repeat business, improved communication between staff & customers, giving positive first impressions and the role of all staff in delivering outstanding customer care. 



Our trainer Simon was exemplary in learning about his students to ensure he met all personal learning needs, as well as understanding our overall culture. He provided a range of activities for our team to review our existing practices against the key principles being delivered.”

Faye Clough - Group Head of HR & Development


Find out more about the staff training we offer.




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