Worldhost Principles of Customer Service & City & Guilds Level 2 Customer Service Certificate - AES, Keighley Apr24

This 2 day course gives you the skills and knowledge necessary to deliver excellent customer service giving the business you work for the excellent reputation it deserves. It is ideal for any member of staff that has day-to-day interaction with customers or for those who want to work in customer service, to develop your knowledge and understanding of the principles of effective customer service. Day 1: You complete the WorldHost Principles of Customer Service, learning the importance of increased revenue & repeat business, improved communication between staff & customers, giving positive first impressions and the role of all staff in delivering outstanding customer care. Assessment will be by a short multiple choice test, and you gain a WorldHost Principles of Customer Service Certificate. Day 2: You complete the City & Guilds Customer Service Level 2 Certificate, which covers the delivery of effective customer service and supporting the customer service environment to give you the confidence & ability to deal with customers in a professional and efficient manner. Assessment will be through an online test, and you gain a City & Guilds Customer Service Level 2 Certificate. You will need to have 1 GCSE at grade D or a Level 1 Functional Skills in English (or equivalent). Students will need to attend all sessions and will be classroom based.

Subject Customer Services
Level Level 2
Study Type Part Time
Course Code 5320
Cost £ FREE
Start Date 09-Apr-2024
Start Time 9am
End Date 16-Apr-2024
End Time 4:15pm
Day Tuesday
Duration 2 Days
Venue Airedale Enterprise Services
Start Date Start Time End Date End Time Day Duration Venue
09-Apr-2024 9am 16-Apr-2024 4:15pm Tuesday 2 Days Airedale Enterprise Services
100% fee reduction may apply to you if in receipt of benefits and actively seeking employment or in work, earnings less the £23,400 annually (£20,319 annually if not from an eligible regional postcode)

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