COURSE CODE: 7135
Customer Service Specialist Level 3 Apprenticeship
COURSE DESIGNED FOR
Apprenticeships
CERTIFICATE / LEVEL
Level 3
START DATE
Start Dates Throughout The Year
DURATION
15 Months
COURSE FEE
Free
LOCATION
Shipley College
STUDY TYPE
Apprenticeships
DELIVERY TYPE
Blended Learning
CLASS TIME
9:30am - 4:15pm
CLASS DAY
Thursday
WHY CHOOSE THIS COURSE
Do you have excellent interpersonal skills? Are you eager to greet customers with a smile? Then this Advanced Apprenticeship is for you! You will engage with customers, handling their queries and complaints with professionalism and care, ensuring they receive positive and reliable service. This apprenticeship provides valuable skills that can be applied to hundreds of job roles in different sectors.
Earn While You Learn
What's even better is that you'll learn and earn at the same time! Your employer will pay you to work for them while you attend college one day per week. In the classroom, you'll learn alongside other apprentices, sharing your experiences and insights.
Future Opportunities
Upon completion, many apprentices secure a permanent role or use their newfound skills to move to a new company. This exciting opportunity to advance your career is available at Shipley College.
Functional Skills (Maths & English):
Learners aged 16–18: You will be fully supported and encouraged to achieve Level 1 Functional Skills if you haven't already done so.
Learners aged 19+: You have the flexibility to opt out of the functional skills component, provided your employer explicitly agrees. This will be fully discussed and finalized during your sign-up session.
Earn While You Learn
What's even better is that you'll learn and earn at the same time! Your employer will pay you to work for them while you attend college one day per week. In the classroom, you'll learn alongside other apprentices, sharing your experiences and insights.
Future Opportunities
Upon completion, many apprentices secure a permanent role or use their newfound skills to move to a new company. This exciting opportunity to advance your career is available at Shipley College.
Functional Skills (Maths & English):
Learners aged 16–18: You will be fully supported and encouraged to achieve Level 1 Functional Skills if you haven't already done so.
Learners aged 19+: You have the flexibility to opt out of the functional skills component, provided your employer explicitly agrees. This will be fully discussed and finalized during your sign-up session.