Part Time

Good customer service is key to the success of any organisation.

If you are aged 19+ we have a Customer Service Level 2 part-time course fo those that work or want to work in the customer service sector.

Study Type Part Time
Venue Airedale Enterprise Services
Duration 2 Days
Level Level 2
Start Date 20-Jun-2022

WorldHost Principles of Customer Service & City and Guilds Customer Service Level 2

This 2 day course gives you the skills and knowledge necessary to deliver excellent customer service giving the business you work for the excellent reputation it deserves. It is ideal for any member…

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At Welcome to Yorkshire we know how important excellent customer service is. Making a good experience into a great one benefits the client or visitor in the first instance, and, in turn, can be a major boost to the business or organisation too. The training our staff received from Shipley College was comprehensive and engaging. It allowed the team to develop their skills on everything from general service, to offering advice on products & services, to handling enquiries and even dealing with complaints professionally. All invaluable attributes when you are dealing with the public as much as we do.

Peter Dodd, Welcome to Yorkshire, WorldHost Customer Service Course

We have found the standard of training exceptional; our team have loved the interactive and detailed delivery of both the sessions and the content within it. As a result, our team are able to add another dimension to the delivery of their existing exceptional customer service to make it even better. The added bonus of them also having a certificated qualification has been a real incentive to the team and one they have taken great pride in.

Joanna Nobile - Grantley Hall, WorldHost Customer Service Course

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