Student Services staff are your first point of contact if you need help or information regarding full-time courses, personal issues, money matters including fees and financial worries, finding employment and university applications to name a few areas.
In our Student Services Team there is:
Head of Student Services
Personal Tutors and Learning Coaches are here to help you keep on track once you start your course. Personal Tutors help you if you are studying at Entry Level or Level 1 and you will meet them regularly. Learning Coaches are available for support if you are completing a Level 2 or 3 course or an apprenticeship.
Additional Learning Support (ALS) offers extra assistance, help and advice if you have particular needs which affect your ability to study, make progress or access College. We offer in-class support, including Learning Support Assistants (LSAs) and Communication Support Workers (CSWs), as well as one-to-one sessions, small group work, adapted materials, and assistance with mobility. We also provide assistive technology which includes adapted keyboards, specialised software and a range of laptops.
To discuss your support needs or for further information on the support mentioned above, contact our Head of Learning Support, Lucy Veall on firstname.lastname@example.org or call on 01274 327260.
We are committed to giving children and young people with Special Educational Needs and Disabilities (SEND) and their parents or carers information about what activities and support is available in the area where you live. We want to make it easier to find out what you need to know when you need to know it, showing you the nearest and most suitable services and encouraging you to give feedback, raise concerns or make a comment or complaint.
Student Services can provide you with help and advice on funding your course and the financial help available to you.
If you are worried about money, you may be eligible to receive a bursary to help you with the cost of travel, books, stationery, lunches and any other course-specific equipment you may need to help you on your course.
If you are aged 16-18 courses are free.
You may also qualify for:
A weekly bursary payment. This is dependent on your personal or family financial circumstances.
Free College meals. Eligible students are given a daily allowance on their Student ID card to buy food in the Exhibition canteen or Salt Rock Café.
Level 2 and Level 3 Entitlement for Adults aged 19-23. Financial support for adults may be available if you are studying for your first full Level 2 or Level 3 course.
Learner Support Fund. If you are 19 or over, depending on your personal circumstances, you may be able to get financial support from the Learner Support Fund which helps with the cost of course materials, equipment, travel costs, and childcare costs.
19 + Advanced Learner Loan. If you are aged 19+ and applying for a Level 3 or above course, you may be able to apply for this loan.
If you travel to College on the bus or train, there are various travel discounts available with the MCard.
As a student or an apprentice, you are eligible to buy an NUS TOTUM card for approximately £12. With the card, you will be able to take advantage of student discounts offered in a variety of outlets, including restaurants, high street stores, supermarkets and UK attractions. To find out more visit the NUS website.
Contact Student Services for help with questions on fees and eligibility or applications for financial support.
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