Worldhost Principles of Customer Service & City & Guilds Level 2 Customer Service Certificate - AES

This 2 day course gives you the skills and knowledge necessary to deliver excellent customer service giving the business you work for the excellent reputation it deserves. It is ideal for any member of staff that has day-to-day interaction with customers or for those who want to work in customer service, to develop your knowledge and understanding of the principles of effective customer service. Day 1: You complete the WorldHost Principles of Customer Service, learning the importance of increased revenue & repeat business, improved communication between staff & customers, giving positive first impressions and the role of all staff in delivering outstanding customer care. Assessment will be by a short multiple choice test, and you gain a WorldHost Principles of Customer Service Certificate. Day 2: You complete the City & Guilds Customer Service Level 2 Certificate, which covers the delivery of effective customer service and supporting the customer service environment to give you the confidence & ability to deal with customers in a professional and efficient manner. Assessment will be through an online test, and you gain a City & Guilds Customer Service Level 2 Certificate. You will need to have 1 GCSE at grade D or a Level 1 Functional Skills in English (or equivalent). Students will need to attend all sessions and will be classroom based. This coures will be held at AES (Aireborough Enterprise Services) in Keighle, 9am - 5pm. More infomration will be provided on enrolment. To access this course for free, all learners must be 19 and have lived in the EU for 3 years prior (unless seeking asylum or on a spousal visa), have access to the internet with a working camera (for online courses), have a National Insurance number and are not currently on a student Visa. You must also come from an eligible postcode. Please contact the enrolments team for further assistance or advice on 01274 327222.

Subject Customer Services
Level Level 2
Study Type Part Time
Course Code 1130
Cost £ FREE
Start Date 14-Mar-2023
Start Time 9am
End Date 16-Mar-2023
End Time 4pm
Day Tues and Thurs
Duration 2 Days
Venue Airedale Enterprise Services
Start Date 16-May-2023
Start Time 9am
End Date 18-May-2023
End Time 4pm
Day Tues and Thurs
Duration 2 Days
Venue Airedale Enterprise Services
Start Date 18-Jul-2023
Start Time 9am
End Date 20-Jul-2023
End Time 4pm
Day Tues and Thurs
Duration 2 Days
Venue Airedale Enterprise Services
Start Date Start Time End Date End Time Day Duration Venue
14-Mar-2023 9am 16-Mar-2023 4pm Tues and Thurs 2 Days Airedale Enterprise Services
16-May-2023 9am 18-May-2023 4pm Tues and Thurs 2 Days Airedale Enterprise Services
18-Jul-2023 9am 20-Jul-2023 4pm Tues and Thurs 2 Days Airedale Enterprise Services
Free of charge to 19+ learners*

If you would like to enrol on this course or ask a question, please select one of the buttons below.

Start Date 14-Mar-2023
Start Time 9am
End Date 16-Mar-2023
End Time 4pm
Day Tues and Thurs
Duration 2 Days
Venue Airedale Enterprise Services
Enrol Now Make an Enquiry
Start Date 16-May-2023
Start Time 9am
End Date 18-May-2023
End Time 4pm
Day Tues and Thurs
Duration 2 Days
Venue Airedale Enterprise Services
Enrol Now Make an Enquiry
Start Date 18-Jul-2023
Start Time 9am
End Date 20-Jul-2023
End Time 4pm
Day Tues and Thurs
Duration 2 Days
Venue Airedale Enterprise Services
Enrol Now Make an Enquiry
Start Date Start Time End Date End Time Day Duration Venue  
14-Mar-2023 9am 16-Mar-2023 4pm Tues and Thurs 2 Days Airedale Enterprise Services Enrol Now Make an Enquiry
16-May-2023 9am 18-May-2023 4pm Tues and Thurs 2 Days Airedale Enterprise Services Enrol Now Make an Enquiry
18-Jul-2023 9am 20-Jul-2023 4pm Tues and Thurs 2 Days Airedale Enterprise Services Enrol Now Make an Enquiry

Didn't find what you were looking for?

We are here to help you Contact us for assistance

Search You can search for a course or any other information using this search box.