Worldhost Principles of Customer Service & City & Guilds Level 2 Customer Service Certificate

This 2 day course gives you the skills and knowledge necessary to deliver excellent customer service giving the business you work for the excellent reputation it deserves. It is ideal for any member of staff that has day-to-day interaction with customers or for those who want to work in customer service, to develop your knowledge and understanding of the principles of effective customer service. Day 1: You complete the WorldHost Principles of Customer Service, learning the importance of increased revenue & repeat business, improved communication between staff & customers, giving positive first impressions and the role of all staff in delivering outstanding customer care. Assessment will be by a short multiple choice test, and you gain a WorldHost Principles of Customer Service Certificate. Day 2: You complete the City & Guilds Customer Service Level 2 Certificate, which covers the delivery of effective customer service and supporting the customer service environment to give you the confidence & ability to deal with customers in a professional and efficient manner. Assessment will be through an online test, and you gain a City & Guilds Customer Service Level 2 Certificate. You will need to have 1 GCSE at grade D or a Level 1 Functional Skills in English (or equivalent). Assessments may take place in College or your business. Students will need to attend all sessions and will be classroom based. Each day will be from 9am - 5pm. Courses run throughout the year and can be held at various locations. To access this course for free, all learners must be 19 and have lived in the EU for 3 years prior (unless seeking asylum or on a spousal visa), have access to the internet with a working camera (for online courses), have a National Insurance number and are not currently on a student Visa. You must also come from an eligible postcode. Please contact the enrolments team for further assistance or advice on 01274 327222.

Subject Customer Services
Level Level 2
Study Type Part Time
Course Code 1130
Cost £ FREE
Start Date 27-Mar-2023
Start Time 9am
End Date 30-Mar-2023
End Time 4pm
Day Mon and Thurs
Duration 2 Days
Venue Shipley College
Start Date 09-May-2023
Start Time 9am
End Date 11-May-2023
End Time 4:30pm
Day Tues and Thurs
Duration 2 Days
Venue Shipley College
Start Date 05-Jun-2023
Start Time 9am
End Date 08-Jun-2023
End Time 4:30pm
Day Mon and Thurs
Duration 2 Days
Venue Shipley College
Start Date 12-Jun-2023
Start Time 9am
End Date 15-Jun-2023
End Time 4:30pm
Day Mon and Thurs
Duration 2 Days
Venue Shipley College
Start Date 19-Jun-2023
Start Time 9am
End Date 22-Jun-2023
End Time 4:30pm
Day Mon and Thurs
Duration 2 Days
Venue Shipley College
Start Date 26-Jun-2023
Start Time 9am
End Date 29-Jun-2023
End Time 4:30pm
Day Mon and Thurs
Duration 2 Days
Venue Shipley College
Start Date 03-Jul-2023
Start Time 9am
End Date 06-Jul-2023
End Time 4:30pm
Day Mon and Thurs
Duration 2 Days
Venue Shipley College
Start Date 10-Jul-2023
Start Time 9am
End Date 13-Jul-2023
End Time 4pm
Day Mon and Thurs
Duration 2 Days
Venue Shipley College
Start Date 23-Nov-2023
Start Time 9am
End Date 30-Nov-2023
End Time 4pm
Day Thursday
Duration 2 Days
Venue Dandelion Cafe
Start Date 11-Dec-2023
Start Time 9am
End Date 14-Dec-2023
End Time 4pm
Day Mon and Thurs
Duration 2 Days
Venue Shipley College
Start Date Start Time End Date End Time Day Duration Venue
27-Mar-2023 9am 30-Mar-2023 4pm Mon and Thurs 2 Days Shipley College
09-May-2023 9am 11-May-2023 4:30pm Tues and Thurs 2 Days Shipley College
05-Jun-2023 9am 08-Jun-2023 4:30pm Mon and Thurs 2 Days Shipley College
12-Jun-2023 9am 15-Jun-2023 4:30pm Mon and Thurs 2 Days Shipley College
19-Jun-2023 9am 22-Jun-2023 4:30pm Mon and Thurs 2 Days Shipley College
26-Jun-2023 9am 29-Jun-2023 4:30pm Mon and Thurs 2 Days Shipley College
03-Jul-2023 9am 06-Jul-2023 4:30pm Mon and Thurs 2 Days Shipley College
10-Jul-2023 9am 13-Jul-2023 4pm Mon and Thurs 2 Days Shipley College
23-Nov-2023 9am 30-Nov-2023 4pm Thursday 2 Days Dandelion Cafe
11-Dec-2023 9am 14-Dec-2023 4pm Mon and Thurs 2 Days Shipley College
100% fee reduction may apply to you if in receipt of benefits and actively seeking employment or in work, earnings less the £21,255 annually (£18,525 annually if not from an eligible regional postcode)

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Start Date 27-Mar-2023
Start Time 9am
End Date 30-Mar-2023
End Time 4pm
Day Mon and Thurs
Duration 2 Days
Venue Shipley College
Enrol Now Make an Enquiry
Start Date 09-May-2023
Start Time 9am
End Date 11-May-2023
End Time 4:30pm
Day Tues and Thurs
Duration 2 Days
Venue Shipley College
Enrol Now Make an Enquiry
Start Date 05-Jun-2023
Start Time 9am
End Date 08-Jun-2023
End Time 4:30pm
Day Mon and Thurs
Duration 2 Days
Venue Shipley College
Enrol Now Make an Enquiry
Start Date 12-Jun-2023
Start Time 9am
End Date 15-Jun-2023
End Time 4:30pm
Day Mon and Thurs
Duration 2 Days
Venue Shipley College
Enrol Now Make an Enquiry
Start Date 19-Jun-2023
Start Time 9am
End Date 22-Jun-2023
End Time 4:30pm
Day Mon and Thurs
Duration 2 Days
Venue Shipley College
Enrol Now Make an Enquiry
Start Date 26-Jun-2023
Start Time 9am
End Date 29-Jun-2023
End Time 4:30pm
Day Mon and Thurs
Duration 2 Days
Venue Shipley College
Enrol Now Make an Enquiry
Start Date 03-Jul-2023
Start Time 9am
End Date 06-Jul-2023
End Time 4:30pm
Day Mon and Thurs
Duration 2 Days
Venue Shipley College
Enrol Now Make an Enquiry
Start Date 10-Jul-2023
Start Time 9am
End Date 13-Jul-2023
End Time 4pm
Day Mon and Thurs
Duration 2 Days
Venue Shipley College
Enrol Now Make an Enquiry
Start Date 23-Nov-2023
Start Time 9am
End Date 30-Nov-2023
End Time 4pm
Day Thursday
Duration 2 Days
Venue Dandelion Cafe
Enrol Now Make an Enquiry
Start Date 11-Dec-2023
Start Time 9am
End Date 14-Dec-2023
End Time 4pm
Day Mon and Thurs
Duration 2 Days
Venue Shipley College
Enrol Now Make an Enquiry
Start Date Start Time End Date End Time Day Duration Venue  
27-Mar-2023 9am 30-Mar-2023 4pm Mon and Thurs 2 Days Shipley College Enrol Now Make an Enquiry
09-May-2023 9am 11-May-2023 4:30pm Tues and Thurs 2 Days Shipley College Enrol Now Make an Enquiry
05-Jun-2023 9am 08-Jun-2023 4:30pm Mon and Thurs 2 Days Shipley College Enrol Now Make an Enquiry
12-Jun-2023 9am 15-Jun-2023 4:30pm Mon and Thurs 2 Days Shipley College Enrol Now Make an Enquiry
19-Jun-2023 9am 22-Jun-2023 4:30pm Mon and Thurs 2 Days Shipley College Enrol Now Make an Enquiry
26-Jun-2023 9am 29-Jun-2023 4:30pm Mon and Thurs 2 Days Shipley College Enrol Now Make an Enquiry
03-Jul-2023 9am 06-Jul-2023 4:30pm Mon and Thurs 2 Days Shipley College Enrol Now Make an Enquiry
10-Jul-2023 9am 13-Jul-2023 4pm Mon and Thurs 2 Days Shipley College Enrol Now Make an Enquiry
23-Nov-2023 9am 30-Nov-2023 4pm Thursday 2 Days Dandelion Cafe Enrol Now Make an Enquiry
11-Dec-2023 9am 14-Dec-2023 4pm Mon and Thurs 2 Days Shipley College Enrol Now Make an Enquiry

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