As an Advanced Apprentice, you are likely to be given more responsibility in the workplace.
In most cases you’ll be engaging with customers, making sure they are dealt with in a positive, reliable and pleasant way. This could be by offering advice on products and services, handling enquiries or even dealing with complaints professionally. During the Apprenticeship, you will develop the skills to provide excellent customer service which can be applied to hundreds of job roles across different sectors.
| Subject | Customer Services |
|---|---|
| Level | Level 3 |
| Study Type | Apprenticeships |
| Course Code | 3135 |
| Cost | £ FREE |
| Start Date | Start Dates Throughout The Year |
|---|---|
| Start Time | 9:30am |
| End Date | 30-Jul-2026 |
| End Time | 4:30pm |
| Day | Thursday |
| Duration | 18 Months |
| Venue | Shipley College |
| Start Date | Start Time | End Date | End Time | Day | Duration | Venue |
|---|---|---|---|---|---|---|
| Start Dates Throughout The Year | 9:30am | 30-Jul-2026 | 4:30pm | Thursday | 18 Months | Shipley College |
• An apprenticeship vacancy in your chosen area.
• These will be set by the Employer, but should typically include 4 GCSEs at grade 4 (C) or above, including English & maths. If you do not have grade 4 (C) or above in both subjects, the minimum for the other subject is grade 3 (D).
• You will have an interview.
• You must pass an initial assessment in English & maths.
• Experience in a customer service role will be beneficial.
After your apprenticeship, you may be able to study a course at college or university, such as a Higher Apprenticeship. Alternatively, you can use the skills and experience you have gained to progress further in your career.
To apply, send your CV to apprenticeship@shipley.ac.uk noting the apprenticeship you're interested in.
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