Customer Service Specialist Level 3 Apprenticeship

As an Advanced Apprentice, you are likely to be given more responsibility in the workplace.

In most cases you’ll be engaging with customers, making sure they are dealt with in a positive, reliable and pleasant way. This could be by offering advice on products and services, handling enquiries or even dealing with complaints professionally. During the Apprenticeship, you will develop the skills to provide excellent customer service which can be applied to hundreds of job roles across different sectors.

Subject Customer Services
Level Level 3
Study Type Apprenticeships
Course Code 3135
Cost £ FREE
Start Date Start Dates Throughout The Year
Start Time 9:30am
End Date 30-Jul-2026
End Time 4:30pm
Day Thursday
Duration 18 Months
Venue Shipley College
Start Date Start Time End Date End Time Day Duration Venue
Start Dates Throughout The Year 9:30am 30-Jul-2026 4:30pm Thursday 18 Months Shipley College

• An apprenticeship vacancy in your chosen area. 
• These will be set by the Employer, but should typically include 4 GCSEs at grade 4 (C) or above, including English & maths. If you do not have grade 4 (C) or above in both subjects, the minimum for the other subject is grade 3 (D). 
• You will have an interview. 
• You must pass an initial assessment in English  & maths. 
• Experience in a customer service role will be beneficial.

After your apprenticeship, you may be able to study a course at college or university, such as a Higher Apprenticeship. Alternatively, you can use the skills and experience you have gained to progress further in your career.

To apply, send your CV to apprenticeship@shipley.ac.uk noting the apprenticeship you're interested in.
Got questions? Call us - 01274 327390

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