Customer Service Level 2 Certificate

Our customer service course is ideal for staff whose job role includes working with customers. This City & Guilds course will give you the confidence and ability to deal with customers in a professional and efficient manner. It develops knowledge and understanding of the principles of customer service and covers the delivery of effective customer service as well as supporting the customer service environment. You will be assessed through an exam which will take place by arrangement. Dates/times: Sept - Over 4 mornings 9am - 12 midday from 21st - 22nd September 2020. Nov - Over 4 mornings 9am - 12 midday from 16th - 19th November 2020. Please phone 01274 327271 to register your interest. Please note, these courses were planned during the pandemic. Where online teaching is not possible, courses may be taught in college following social distancing requirements. Check updates on our website, or if you have enrolled, you will be contacted directly.

Subject Customer Services
Level Everyone
Study Type Part Time
Course Code 1130
Cost £ FREE
Start Date 21-Sep-2020
Start Time 9am
End Date 24-Sep-2020
End Time 12pm
Day Mon - Thurs
Duration 4 Days
Venue Shipley College
Start Date 16-Nov-2020
Start Time 9am
End Date 26-Nov-2020
End Time 12pm
Day Mon - Thurs
Duration 4 Days
Venue Online
Start Date Start Time End Date End Time Day Duration Venue
21-Sep-2020 9am 24-Sep-2020 12pm Mon - Thurs 4 Days Shipley College
16-Nov-2020 9am 26-Nov-2020 12pm Mon - Thurs 4 Days Online
Course free subject to meeting the eligibility criteria

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Start Date 21-Sep-2020
Start Time 9am
End Date 24-Sep-2020
End Time 12pm
Day Mon - Thurs
Duration 4 Days
Venue Shipley College
Sorry, this course is now cancelled.
Start Date 16-Nov-2020
Start Time 9am
End Date 26-Nov-2020
End Time 12pm
Day Mon - Thurs
Duration 4 Days
Venue Online
Enrol Now Make an Enquiry
Start Date Start Time End Date End Time Day Duration Venue  
21-Sep-2020 9am 24-Sep-2020 12pm Mon - Thurs 4 Days Shipley College Sorry, this course is now cancelled.
16-Nov-2020 9am 26-Nov-2020 12pm Mon - Thurs 4 Days Online Enrol Now Make an Enquiry

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